IT Support Specialist
£16,000 - £21,000 (depending on experience)
the role
A good working knowledge of database structures of MS SQL, or ORACLE 8i/9i, or SYBASE together with strong SQL query expertise and ability to write stored procedures is essential. Candidates should possess a computer related degree and have over 12 months commercial experience with excellent client-facing and communication skills. International travel will be possible for those who have the potential to move into project management.
Responsibilities
- Provide advice to users on how to use the software.
- Resolve queries efficiently and promptly.
- Log all calls and ensure satisfactory resolution.
- Escalate problems to development staff.
- Install Software at client sites.
- Implement software upgrades at client sites
Your duties will also include:
- Developing reports (with SQL).
- Creating and modifying database procedures.
- Writing SQL statements to generate reports.
- Writing documentation.
You will be required to work on a rota to provide Helpdesk cover from 08:30 - 18:00. You may have to visit client sites in the UK and abroad.
Other Duties
Given the small nature of the company you may from time to time be required to perform other tasks within your capability but not normally regarded as your particular responsibility.
Send your CV to mark@datacraftdesign.com.
No agencies.
THE PRODUCTS
Global Hospitality Suite™ is the City's most popular Room Booking system. It is in use at over 220 sites and manages meeting room bookings and the reservation of all other associated facilities such as refreshments, meals and equipment.
Global Hospitality Suite™ has over half a million users spread throughout most of the key financial institutions, major management consultancies and the city's top law firms.
Because it is highly configurable the database can be customised to reflect each building's particular characteristics.
There is much demand for Global Hospitality Web™, Global Hospitality Suite™'s browser-based interface. Potentially, this allows everyone in the firm the ability to view meeting room availability and place requests for food and audio/visual equipment to be delivered by the appropriate facility provider. Large firms have a need for multiple levels of user access to suit a wide spectrum of staff. Security of information is paramount.
Designing any web application that is going to be used by thousands of highly demanding people is no easy task. Many users are well practised at surfing the net and have come to expect a high standard of user interface that is quick and easy to follow. Moreover, they need the browser to give them confidence that their request for a meeting room has been acknowledged and executed. It is therefore, very important that the look and feel of the application should provide this comfort.
Global Hospitality Web™ allows web pages to be designed in the house-style of our clients' own web sites, yet incorporates dynamic data from a customised Global Hospitality Suite™ database. Designing and creating the software to enable such tailoring is quite a challenge. It requires intense understanding of the high-profile nature of the software and the importance to large firms. It also requires attention to detail and a great deal of patience in understanding that users depend upon the software to carry out their daily work.